Fyuzo Fusion Private limited

Welcome to Fyuzo Fusion. By accessing or using our website, services, or purchasing our products, you agree to be bound by the following Terms and Conditions. These terms form a legally binding agreement between you (the user/customer) and Fyuzo Fusion (referred to as “we”, “our”, or “us”). We strongly advise that you read these terms carefully before proceeding.

1. General Overview

Fyuzo Fusion is an online platform that offers premium-quality food and spice products under its own brand. All users accessing our website, whether to browse, create an account, or make a purchase, are subject to these Terms and Conditions.

By visiting our site or engaging with any of our services:

  • You confirm that you are at least 18 years old or have parental/guardian permission to access and use the site.

  • You agree not to use our products or website for any illegal or unauthorized purpose.

  • You must not transmit any malware, worms, viruses, or destructive code.

Violation of any of the terms may result in immediate termination of your access to services and may also lead to legal action where applicable.

2. Account Creation and User Responsibility

To access certain features such as purchasing, wishlisting, or tracking orders, you may be required to create an account.

  • You are responsible for maintaining the confidentiality of your login credentials.

  • You agree to provide accurate, complete, and current information during registration.

  • Fyuzo Fusion will not be held liable for any loss or damage arising from your failure to comply with account security obligations.

We reserve the right to suspend or delete your account without notice if we suspect any violation of our policies, including fraudulent activities, multiple account creation for abuse, or misuse of promotional offers.

3. Product Availability and Descriptions

Fyuzo Fusion ensures that all products listed are accurate in description, pricing, and availability. However:

  • Product availability is subject to stock levels and market conditions.

  • We reserve the right to limit or discontinue any product without prior notice.

  • Images shown on the site are for representational purposes; slight variations may exist due to lighting, packaging, or raw ingredient differences.

We strive to keep product information up-to-date, but there may be unintentional errors, which we reserve the right to correct.

4. Orders and Payment

Once you place an order:

  • You agree that all information provided is accurate and legally valid.

  • You will receive an order confirmation via email or SMS.

  • Orders will be processed only after successful payment through the available methods (credit/debit card, UPI, net banking, wallets, etc.)

Fyuzo Fusion reserves the right to refuse or cancel an order for reasons including but not limited to:

  • Limitations on quantities available

  • Errors in product/pricing information

  • Suspected fraud or payment-related anomalies

In such cases, we will refund any amount received using the original payment method.

5. Pricing and Taxes

All prices displayed on the website are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

  • Prices are subject to change without prior notice, based on raw material costs, logistics, or regulatory changes.

  • Shipping charges (if any) will be added to the final bill during checkout and clearly displayed.

We reserve the right to correct pricing errors even after order confirmation.

6. Shipping and Delivery

Fyuzo Fusion ships to serviceable areas within India. By placing an order, you agree to:

  • Provide complete and accurate delivery details

  • Be available or arrange for acceptance of the delivery

Delivery timelines may vary by location but generally range from 2 to 7 working days. Unforeseen delays due to weather, logistics disruptions, or national holidays are not our responsibility but will be communicated promptly.

We are not liable for failed deliveries due to incorrect addresses or recipient unavailability. In such cases, re-delivery may incur additional charges.

7. Returns, Refunds & Cancellations

As per our hygiene policy:

  • We do not accept returns of food items once delivered.

  • Refunds are considered only in the case of wrong, damaged, expired, or missing products, reported within 48 hours of delivery.

Cancellation is only possible before dispatch. Once the product is shipped, cancellation is no longer allowed. If eligible, refunds will be processed within 7–10 business days.

For a full policy, refer to our Refund Policy.

8. Intellectual Property Rights

All content on this website—including text, logos, images, recipes, graphics, packaging designs, and product names—is the exclusive property of Fyuzo Fusion and is protected under Indian copyright and trademark laws.

  • You are not allowed to reproduce, distribute, or use our intellectual property for any commercial or unauthorized purposes without written permission.

  • Use of our name or brand identity in misleading, defamatory, or false contexts is strictly prohibited.

9. Prohibited Conduct

You agree not to:

  • Misuse our website or services for fraudulent activity

  • Interfere with or disrupt our website’s functionality or security

  • Use bots, scrapers, or similar tools to extract data

  • Post false reviews, defamatory comments, or misleading content

Any misuse will lead to immediate suspension and potential legal action.

10. Limitation of Liability

Fyuzo Fusion is not liable for:

  • Any indirect, incidental, or consequential damages arising from the use or inability to use our products or website

  • Delays or disruptions due to force majeure events like natural disasters, pandemics, political unrest, or supply chain breakdowns

  • Any harm arising from the misuse or allergic reaction to our products, especially where user did not review the ingredients carefully

We encourage customers to consult a physician in case of any known allergies or dietary restrictions.

11. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the jurisdiction of the courts in [Your City], India.

12. Contact Information

If you have any questions or require clarification regarding these Terms and Conditions, feel free to contact us:

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